Return and Refund Policy

Return and Refund Policy

 

At KartMitra, customer satisfaction is our top priority. We want you to shop with confidence, knowing that we are committed to providing quality products and fair support. If you are not completely satisfied with your purchase, please review our Return and Refund Policy below.

1. Return Eligibility

To be eligible for a return, the item must meet the following conditions:

  • The return request is submitted within [3 DAYS] of delivery.

  • The product is unused, unworn, and in its original condition.

  • The product is returned with all original tags, accessories, manuals, and packaging.

  • The item is not listed under the Non-Returnable Items section below.

  • Proof of purchase (order number or invoice) is provided.

We reserve the right to inspect returned products before approving a refund or exchange.

2. Return Timeframe

Customers must initiate a return request within [3 DAYS] from the date of delivery.

Requests submitted after the return period may not be eligible for return, refund, or exchange unless required by applicable law.

To start a return request, please contact us at:

Email: kartmitra.store01@gmail.com

Please include:

  • Order Number

  • Product Name

  • Reason for Return

  • Photos (if applicable)

3. Refund Process

Once your returned item is received and inspected:

  1. We will notify you regarding approval or rejection of your refund.

  2. If approved, the refund will be initiated to your original payment method.

  3. You will receive confirmation once the refund has been processed.

Refund eligibility is subject to compliance with this policy.

4. Refund Processing Time

Approved refunds are generally processed within [REFUND PROCESSING TIME 2 DAYS] after the returned product passes inspection.

Depending on your bank, payment provider, or card issuer, it may take additional time for the refund to reflect in your account.

Typical timelines:

  • UPI Refunds: [1-5 Business Days]

  • Bank Transfers: [2-7 Business Days]

  • Credit/Debit Cards: [3-10 Business Days]

Actual timelines may vary.

5. Exchange Policy

We offer exchanges for eligible products in the following situations:

  • Wrong item received

  • Damaged product received

  • Defective product received

  • Size replacement (if applicable)

Exchange requests must be submitted within [3 DAYS] of delivery.

Exchange approval is subject to stock availability. If a replacement item is unavailable, we may offer a refund or store credit at our discretion.

6. Damaged, Defective, or Incorrect Products

If you receive a product that is:

  • Damaged during shipping

  • Defective upon arrival

  • Incorrect compared to your order

Please contact us within [48 HOURS] of delivery.

To help us resolve the issue quickly, please provide:

  • Order Number

  • Photos of the product

  • Photos of the packaging

  • Description of the issue

Upon verification, we may offer:

  • Replacement product

  • Full refund

  • Partial refund

  • Store credit

depending on the circumstances.

7. Non-Returnable Items

The following items are generally not eligible for return or refund unless they arrive damaged or defective:

  • Personal care products

  • Beauty and cosmetic products

  • Hygiene-related items

  • Customized or personalized products

  • Gift cards

  • Downloadable digital products

  • Clearance or final sale items

  • Products marked as "Non-Returnable"

Additional exclusions may apply based on the nature of the product.

8. Return Shipping Costs

If the Return Is Due to Our Error

If you receive:

  • A wrong item

  • A defective product

  • A damaged product

KartMitra will bear the return shipping costs.

If the Return Is Due to Customer Preference

If you are returning an item because:

  • You changed your mind

  • You ordered the wrong product

  • You no longer need the item

The customer may be responsible for return shipping charges.

Any applicable deductions will be communicated before processing the refund.

9. Cancellations

Orders may be canceled before shipment by contacting us as soon as possible.

If the order has already been shipped, cancellation may not be possible, and the order may instead be subject to the return process.

Refunds for approved cancellations will be processed according to our standard refund timelines.

10. Late or Missing Refunds

If you have not received your refund after the stated processing period:

  1. Check your bank account again.

  2. Contact your card issuer or payment provider.

  3. Contact your bank, as processing times may vary.

If you still have not received your refund, please contact us at:

kartmitra.store01@gmail.com

11. Contact Us

For any return, exchange, refund, or cancellation request, please contact:

Store Name: KartMitra
Email: kartmitra.store01@gmail.com

We are committed to resolving issues fairly and ensuring a positive shopping experience for every customer.

Thank you for shopping with KartMitra. Your trust is important to us, and we will always do our best to provide quality products and reliable customer service.